Privacy Policy
Introduction
Madar Logistic Platform (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.madar.app or madarplatform.com (the “Website”) or use any of our services (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We collect personal information directly from you when you voluntarily provide it through forms, registrations, subscriptions, surveys, transactions, or customer support requests. Information we collect may include, but is not limited to:
- Full name
- Email address
- Phone number
- Company details
- Account login details (username/password)
- Transaction details and payment information
We also automatically collect technical information from devices used to access our Services, including:
- IP address
- Browser type and version
- Device type and operating system
- Usage and browsing behavior
- Cookies and local storage data
How We Use Your Information
Your personal information may be used for:
- Providing and improving our Services
- Processing transactions and managing your account
- Enhancing user experience and customer support
- Conducting internal analysis and product optimization
- Managing surveys, promotions, and communications
- Sending periodic emails related to your inquiries, account updates, company news, and relevant offers
We explicitly use the emails and phone numbers collected through forms on our website for sales and marketing purposes, allowing our marketing and sales teams to communicate directly with you.
Sharing Your Information
We may share your information with:
- Trusted third-party service providers (for hosting, payment processing, marketing, analytics, etc.)
- Our affiliated companies and business partners
- Authorities, if legally required, or to protect our rights and public safety
- Successors in interest in case of merger, acquisitions, or business restructuring
We do not sell your personal information.
Third-Party Integrations and Services
We integrate third-party services, such as Google Maps API, analytics providers, and payment processors. Your interactions with these services are governed by their own privacy policies, and we encourage you to review their terms separately.
International Data Transfers
Your information may be transferred and processed outside of Saudi Arabia, where data protection laws may differ. We take appropriate measures to ensure your personal information remains protected in compliance with this Privacy Policy and applicable laws.
Data Retention and Security
We retain your personal information only for as long as necessary to fulfill the purposes outlined above or as required by law. Upon expiration, we securely delete or anonymize your information. We implement robust security measures to protect your data; however, no system is entirely secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies, local storage, and similar technologies to enhance your experience, analyze site performance, and tailor advertising. You may disable these through your browser settings, but some features of our Services may become unavailable or limited.
Your Privacy Rights
You have the right to access, correct, or delete your personal information held by us. You can withdraw your consent to receive marketing communications at any time via unsubscribe links provided in emails or by contacting us directly.
Children's Privacy
Our Services are not directed at children under 13. We do not knowingly collect or solicit personal information from minors. If we become aware of any collection of personal information from minors without consent, we will promptly delete it.
Changes to This Policy
We reserve the right to update this Privacy Policy periodically. Updates will be posted clearly on this page, and the effective date at the top will reflect the most recent revision. Continued use of our Services after updates indicates your acceptance of the revised policy.
Governing Law
This Privacy Policy and related disputes are governed by the laws of Saudi Arabia. You agree to the exclusive jurisdiction of Saudi courts regarding any matters arising from or related to this Privacy Policy.
Contact Information
If you have questions or concerns about this Privacy Policy, please get in touch with us at:
Email: info@madar.app
Address: Sahl Al Madar, New Industrial Area, Riyadh 14336, Saudi Arabia